Customer Care.
Our Customer Care team is central to supporting our customers’ experience with Foundry. From working closely with our Product teams to document the latest releases, to developing new support tools or speaking directly with our customers to troubleshoot user issues across our product portfolio, it’s a fast-paced, collaborative team.
Meet the Team
Foundry.
Thomas Roberts — Senior Customer Support Engineer
As a Customer Support engineer, I get insight into both the development process of our products and how our customers are using them too. I work within a team that is highly-motivated but also fun and friendly, where I am given opportunities to develop my skills and contribute to my ideas.
Foundry.
Eden Badibanga — Customer Support Engineer
The most exciting thing about working as a Customer Support Engineer is that the discoveries are endless. My skills develop every day and when a customer gets overly excited that you resolved their problem, it's the best feeling ever. Getting to see issues coming from both the customer's side and internally keeps you in awe.
Foundry.
Sian Gizon — Lead Customer Support Engineer
The customer support team interacts with many customers from around the world. This helps us to better understand different customer needs within the industry.
Customers can contact us regarding a wide range of issues and this diversity means that every day is different, which is one of the best things about my role.
Foundry.
Jesus Legaspy — Customer Support Engineer
As a Customer Support engineer, I enjoy working together with our customers and our engineering and product teams to help define new features, track down bugs, and provide solutions to the toughest of problems. It’s always a wonderful feeling seeing a solution implemented in a new release!